![]() We are not participating in this Microsoft program. * When downloading a patch, did you get a "security warning" from Microsoft regarding an "authenticode"? Click "yes" you want to install and run the file. Also, the CD-ROM must be inserted each time you open the program. * Can I download the entire program from the web? No, you must purchase the CD-ROM to install the program itself. It only affects the audio/video response when your score exceeds the target you set. Note: The rank you enter does NOT affect the questions or the way they are asked. Restart the program and enter the correct rank in the personalization screen. Delete the C:\Program Files\PFE or USAFSE Studyware\rank.dat file. * Did you enter the wrong rank when you installed? Exit the program. If so, disable the antivirus program/monitor just during the install process. * Is the install process very slow and does it even appear to stop? Check if you are running any antivirus, "GoBack" or "Restore" software. Our program requires a 32-bit CD-ROM format, Windows 98 or higher. * Is your computer not reading the GOLD CD-ROM, but reads other CDs? Check if you are running a 16-bit CD-ROM driver. * Are you trying to install a second copy of PFE GOLD or USAFSE GOLD on a computer that already has the program installed? The second install will overwrite our databases and you will lose any unique setting you may have set, such as transferred, incorrect, add-a-notes, reports, etc. * Where do you find your serial number? It's imprinted on your CD-ROM. * Are your modem and network browser set up correctly? If not, GOLD's shortcut to our website and autoactivation will not be able to function correctly. * Have you checked your printer driver and setup? * Have you selected the correct printer port - particularly if you are printing on a network? ![]() * Are your printer connections in place correctly? If nothing prints, you know the problem is related to the printer, not the software. * Is your printer working? Try to print something else, first in GOLD, then in another program. You can then remove our CD-ROM while you study with GOLD. * Is your CD-ROM functioning properly? Can you run other 32 bit CD-ROMs from this drive? You must place the GOLD CD-ROM in the drive each time you open the program. * Do you have enough free RAM to run our program concurrently with your word processing program? If not, or if your RAM is low, cutting and pasting between GOLD and word processors will be slow. * Does your hard drive have at least 15 MB free after installation for thinking room? This is optimal. If your computer supports any of these Windows fomats, you meet GOLD requirements.
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